A message from Lee Krumbein, President and Owner of HomeGalleryStores.com:
My family has been in the furniture business since 1913! My grandfather started a retail furniture store in Goldsboro , NC at the turn of the 20th Century. My father, Nathaniel Krumbein, along with my two uncles, continued the business. During the 80's, with the help of others and myself, we grew the family business to be the largest furniture retailer in America.
We have served our customers for more than 91 years! Our goal has always been to give the customer great furniture at a great value for their hard-earned money, even if it means selling the furniture just above our cost. The furniture business has developed quite a lot since we stated our business in 1913. We can now offer the convenience of shopping in your own home, a much wider selection than you could ever see in one showroom, and for most orders, delivery with set-up in your home.
We have chosen furniture and accessories for every budget and every buyer. We employ a dedicated and knowledgeable sales staff with many years of experience to answer product questions and guide you through the order and delivery process.
In the unlikely event that your order suffers transit damage or arrives with manufacturer defect, we have staff available to provide a new delivery, fully restored or replaced, as quickly as possible.
We have long-standing relationships with the manufacturer's we represent and our delivery partners. Based on our many years in business and dedication to our customers, we hope you will choose HomeGalleryStores.com for your next furniture purchase.
About the HomeGalleryStores.com Order and Delivery Process:
We Special Order all goods, directly from the manufacturer, and choose shipping and delivery partners that can best handle the goods we deliver.
For White Glove deliveries, we require our delivery partner to inspect each order before loading for delivery to you. This inspection process allows us to find and resolve issues before the goods arrive to you. Our delivery partners will retain the packaging or blanket-wrap your order at their discretion.
At delivery, we ask our customer to provide the final inspections for the goods they are accepting to ensure they are correct and free from damage or manufacturer defect. Please note, the drivers are not responsible to note incorrect models, damage, or defect. The inspection process is the sole responsibility of the customer or the customer's agent accepting delivery.
For Standard shipped orders, please report any damages or defects to HomeGalleryStores.com and the shipper within 24 hours. Please retain all packaging. We are constantly researching ways to speed up the special order and delivery process without compromising the furniture, our delivery service, or the customer experience.
HomeGalleryStores.com is strictly an on-line furniture retailer. We have built relationships with furniture manufacturers from all over the world, to be able to offer a wide variety of furniture, for our customers from the convenience of their home at the very best prices.
About Special Orders vs. Made-to-Order/Custom Orders:
All goods ordered from HomeGalleryStores.com are manufacturer-direct, Special Orders. Due to the Special Order nature of our business, orders that are cancelled or returned are subject to restocking fees.
Some of our Special Orders are Made-to-Order or Custom Order and cannot be cancelled or returned.
Special Order = a specific, individual order placed on your behalf, from the manufacturer directly. Subject to restocking fees.
Made-to-Order/Custom Order =a specific, individual order place on your behalf, for which the manufacturer produces goods for the customer, or to the customer's specification. No cancellations or returns.