A message from Lee Krumbein, President and Owner of HomeGalleryStores.com:
“My family has been in the furniture business since 1913 when my grandfather started a retail furniture store in Goldsboro , NC. My father, Nathaniel Krumbein, along with my two uncles, continued the business. During the 80s – with the help of others and myself – we grew the family business to be the largest furniture retailer in America.
We have served our customers for more than 90 years! Our goal has always been to give the customer great furniture at a great value for their hard-earned money, even if it means selling the furniture just above our cost.
The furniture business has developed quite a lot since we started our business in 1913. We can now offer the convenience of shopping from home, a much wider selection, and for most orders, delivery with set-up in the home.
We have chosen furniture and accessories for every budget and every buyer. We employ a dedicated and knowledgeable sales staff with many years of experience to answer product questions and guide the customer through the order and delivery process.
In the unlikely event that an order suffers transit damage or arrives with manufacturer defect, we have staff available to provide a new delivery, fully restored or replaced, as quickly as possible.
We have long-standing relationships with the manufacturer’s we represent and our delivery partners. Based on our many years in business and dedication to our customers, we hope you will choose HomeGalleryStores.com for your next furniture purchase.”
We also partner with Henrico Furniture in Richmond VA to display our merchandise, so you can see many of our items for sale in our two brick and mortar locations.
About the HomeGalleryStores.com Order and Delivery Process:
We Special Order most items, directly from the manufacturer, and choose shipping and delivery partners that can best handle the goods we deliver.
For White Glove deliveries, we require our delivery partner to inspect each order before loading for delivery to you. This inspection process allows us to find and resolve issues before the goods arrive to you. Our delivery partners will retain the packaging or blanket-wrap your order at their discretion.
At delivery, we ask our customer to provide the final inspections for the goods they are accepting to ensure they are correct and free from damage or manufacturer defect. Please note, the drivers are not responsible to note incorrect models, damage, or defect. The inspection process is the sole responsibility of the customer or customer’s agent accepting delivery.
For Standard shipped orders, please report damage or defect to HomeGalleryStores.com and the shipper within 24 hours, and retain all packaging.
Special orders sent by White Glove delivery will arrive within 4 – 8 weeks. Special orders sent by Standard Shipping will arrive within 2 – 3 weeks. We are constantly researching ways to speed up the special order and delivery process without compromising the furniture, our delivery service, or the customer experience.
HomeGalleryStores.com is strictly an on-line furniture retailer. We have built relationships with furniture manufacturers from all over the world so that we can offer a wide variety of furniture to you from the convenience of your home, at the very best prices.
About Special Orders vs. Made-to-Order/Custom Orders:
Most goods ordered from HomeGalleryStores.com are manufacturer-direct, Special Orders. Due to the Special Order nature of our business, orders that are cancelled or returned are subject to restocking fees.
Some of our Special Orders are Made-to-Order or Custom Order and cannot be cancelled or returned.
Special Order = a specific, individual order placed on behalf of the purchaser, from the manufacturer directly. Subject to restocking fees.
Made-to-Order/Custom Order =a specific, individual order placed on behalf of the purchaser, for which the Manufacturer produces goods to the purchaser’s specification. No Cancellations or Returns.