Omigosh!!......I'm.....I'm....I don't know what to say..............My eyes are welling with tears.........I honestly don't know what to say........I'm honestly sitting here wondering, "Are there really businesses that are THAT good to their customers? Businesses who treat people as more than just another sale?....." Then realizing that your company is made up of individual people who obviously care very sincerely about the folks they're doing business with.....I can't speak for other businesses, but your company obviously is.....Is that good to their customers! Or maybe I'm wrong. Maybe it's just Katie, Hilary, Nicole,and Suzanne who represent Home Gallery in such a superlative way.....Which ever is the case, however many employees Home Gallery has, you guys reflect an attitude and a work-ethos that brings the phrase, "customer service" to a level I've frankly, never experienced before.
If you four offered and taught a seminar on customer service, it would revolutionize the way business is done. Seriously. Change is a word bandied about a lot these days. But the way you guys do business should be the example for all. Making that change could begin with just the four of you explaining to a bunch of "money and numbers is the bottom line!"-type folks that that really isn't the way to approach it. In treating me so personally, with such obvious care and concern you've made a friend and advocate for life! I wish I could talk to the CEO of your company to tell him or her how rare this is in the business world. You are the people who make or break this company and the "powers that be" should recognize that, reward it, and work like crazy to spread this beautiful approach to customers to every store, department, level, and room of the company and beyond.....from the cleaning crew to the owner!
You guys have set a VERY high bar! ....in the way you communicate, the extra effort you give to the customer, the sincerity you feel, the "creative thinking" you use to solve problems, your "stay in touch" emails always keeping the customer up to the minute on their situation....I'm blown away! If I were going to start a business of my own the first thing I would do would be to steal you guys away from Home Gallery! I'd offer you salaries you couldn't refuse, free moving expenses.....anything I could to get you to work for me......Because with folks like you I would be completely confident my business would not only be successful, but would absolutely take off and grow exponentially!
All I can say, Katie, is "Thank you!" Thank you from the bottom of my heart for treating me like a person and not just another sale. The fact that you're glad for me to finally find the bed I wanted in the first place and it isn't even from your company makes me want to come up there and hug y'all! And the fact that you would return so much of my hard earned money shows that you value me.....Who does this in this day and age?!?!
You guys do....and it warms my heart and gives me faith in my fellow man and in my country.
I guess I sound pretty "corny" myself, huh? Well, lemme tell ya somethin'.... corny is just fine!.....If corny means not being ashamed to treat each other and talk to each other like we were brothers and sisters, to treat each other with love......then I choose corny!
I know this is long....especially when I said I didn't know what to say. But I won't apologize...I mean every word. Please forward this to Nicole, Suzanne, Hillary, to your company's president, CEO, .......aw heck, to everybody! People should know when they're doing something right and they should be recognized and thanked! So.....
I THANK YOU ALL FROM THE BOTTOM OF MY HEART!!! GOD BLESS YOU EVERYONE!
- Suzanne Clark, Texas, 2/15/2013,
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