Thanks for your prompt and gracious handling of this cancellation and reorder request. I am thankful for the full refund of the original order, and appreciate that you did not have to do that. You have made this process as simple and painless as possible. Please forgive the extra work created by my error.
The new order has been processed and is working its way through the system(s).
After the first order, I gave Home Gallery Stores the highest ratings possible on the survey request. After the second order, I repeated those excellent ratings.
I recently completed a 40 year law enforcement career, with the last 12 as Chief of Police. The curio will display various awards and memorabilia. As a Chief, I was required to solve problems daily, and excellent customer service was important to our Department and our City.
Your courteous handling of this request is a credit to you personally, and indicative of Home Gallery Stores' obvious commitment to customer satisfaction. Well done!
Please accept my sincere thanks for your help with this request, and for your excellent customer service.
Note: I saw the home page message from Lee Krumbein, President and Owner of HomeGalleryStores.com. If appropriate, please feel free to forward this message to him or other appropriate managers of your team.
- Glenn Chrisman, TN 02/11/2016, TN
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