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The Customer Service Department implements Riverside Furniture Corporation policies relating to customer satisfaction. The Customer Service Department provides information concerning policy and parts and/or adjustments. Transportation charges between dealer and end consumer are not the responsibility of Riverside Furniture. Replacement orders and/or parts will be shipped to the dealer. Dealer date of purchase must accompany all requests for parts or service in responding to service or quality questions.
DEALER REPAIR OR REPLACEMENT PARTS:
The Customer Service Department will approve the shipment of repair part(s) to an authorized dealer, after being furnished with information describing the nature of the manufacturing defect and date of purchase. If not in stock, the part(s) will be shipped in the minimum time possible after the next product cutting.
Dealer date of purchase and invoice number must accompany part(s) requests, along with the product cutting number which may be found in the following locations:
When appropriate, the Riverside Furniture sales representative may serve as a field inspector for the Customer Service Departement. The sales representative will inspect merchandise and report the pertinent information applicable to the customer's question.
Riverside Furniture Corporation does not provide a written warranty on wood products. However, we recognize our responsibility and obligation to produce furniture within an acceptable quality standard. We try to blend the natural qualities of our raw materials in a manner that best enhances the differences put there by nature. Certain natural imperfections in the wood should be acceptable. Riverside's products are designed and constructed for use in the home and are not intended for rental, commercial, institutional or other applications not considered to be household usage.