“White Glove” shipping:
The majority of our orders will ship via "White Glove” shipping. Our delivery partner will call you to arrange a delivery time prior to routing your order. Typically, our delivery partner will provide a two-day delivery window. Within one or two business days of delivery, you will receive a call to confirm a four hour delivery window.
The “White Glove” delivery service includes in-home delivery, set-up, and debris removal. Assembly time and use of tools varies by carrier. Please call or e-mail the Sales Department or refer to your Order Confirmation for the details pertaining to your order for assembly time and use of tools.
Deliveries may occur earlier or later than scheduled due to the nature of long-distance, nationwide shipping and unforeseen events. Home Gallery, Inc. is unable to offer compensation for deliveries that do not occur as scheduled.
Our delivery partners will not connect, install, attach, or affix goods delivered to existing fixtures, walls, or furniture in your home. The following commonly requested services are not include in delivery set-up: hanging mirrors on walls, installing anything that attaches to a permanent fixture, assembly of cribs, attaching headboards to existing bed frames, or installing glass shelves in curio cabinets.
The safety of our customers and our delivery drivers is of utmost importance. For this reason, the delivery drivers may or may not wear gloves or booties when making delivery. This will depend on the individual driver and the environment.
The customer agrees to pay additional fee for storage of order over 30-days, additional flights of stairs (2 included), small truck rental (if house is inaccessible by semi-trailer), additional assembly time, and redelivery (if customer confirms delivery and is not present at the confirmed time).
Orders sent via “Standard” shipping will arrive by common carrier, UPS or FedEx. The order will be delivered to your doorstep, and may or may not require your signature at the time of delivery.
"Standard Shipped" deliveries are estimates to be delivered within 2 - 3 weeks of special ordering if the items are in stock with the manufacturer at the time of ordering.
For the complete “Shipping Policy”, please see our "Terms & Conditions of Sale" at https://homegallerystores.com/contract_homegallery.htm
Limited Warranty for Damage or Defect:
Home Gallery, Inc.’s “Limited Warranty for Damage or Defect” guarantees that for in-home delivery service, we will restore or replace (at our expense and discretion) goods delivered incorrect, damaged, or defective, as long as you follow these instructions:
1. Note the incorrect model number, damage, or defect on the delivery paperwork at delivery.
2. Refuse incorrect, damaged, or defective goods at the time of delivery.
PLEASE NOTE, HomeGalleryStores.com WILL NOT restore or replace incorrect, damaged, or defective goods after the delivery team leaves. Damage or defect found after delivery CANNOT AND WILL NOT be attributed to the manufacturer or delivery company. Items shipped incorrectly will not be reordered unless the wrong item is returned at delivery. HomeGalleryStores.com cannot restore or replace incorrect, damaged, or defective goods at no charge to you if the issue is not reported at delivery.
If your “Standard” shipping order arrives with damage, retain all packaging and report the damage or defect to both the carrier and Home Gallery, Inc. within 24 hours of the delivery. Home Gallery, Inc. will not be responsible for remedy, restoration, or replacement for incorrect items, damage or defects found after 24 hours of delivery. There are no exceptions to this rule.
For the complete “Limited Warranty for Damage or Defect”, please see our "Terms & Conditions of Sale" at https://homegallerystores.com/contract_homegallery.htm