Furniture Protection made simple.
*Please refer to your protection plan document for specific coverage details.
* Protection Plan DOES NOT COVER: Outdoor Furniture, Clocks, Accessories, Rugs, Lamps, or Bedding, among other items.
Low Price Guaranteed
If you find merchandise for a lower price within 30 days of your purchase, Home Gallery Inc., will refund the difference between the two orders to you, as long as the order/item: is the exact same item(s) and model number(s); includes the same delivery method and level of service; is from an online-only retailer; is from a Better Business Bureau accreditted retailer; is brand new, factory-direct; is not a Clearance or Closeout item. Orders submitted for our "Low Price Guarantee" must be verified via a written quote from the competing online retailer.
Cancellation & Return Policy
Requests for Cancellation are not complete until confirmed in writing (via e-mail) by your Salesperson. Orders cancelled within 24 hours of purchase are not subject to a restocking fee unless the manufacturer has shipped the order. Orders cancelled after 24 hours of purchase and before contact from the Shipper are subject to a 25% restocking fee. Orders cancelled or returned after the shipper contacts the purchaser, at delivery, or within 7 days of delivery are subject to a 50% restocking fee. Shipping fees paid by the purchaser, if any, will not be refunded once the shipper contacts the purchaser, at delivery, or within 7 days of delivery. All sales are final for Bedding; Custom Upholstery; Made-to-Order Casegoods, Outdoor Furniture, and Upholstery; Mattresses; Clearance and Closeout items. Final Sale items will not be accepted for return.
White Glove Delivery
This service includes up to 30 minutes of in-home delivery, set-up, light assumbly, and debris removal. Assembly time and use of tools vary by carrier. Please email your salesperson for details pertaining to your order for assumbly time and use of tools. Our delivery partners will not connect, install, attach, or affix goods delivered to existing fixtures, walls, or furniture in your home. The following commonly requested services are not included in delivery set-up: hanging mirrors on walls, installing anything that attaches to a permanent fixture, assembly of cribs, attaching headboards to existing bed frames, or installation of wood/glass shelves.
I am sending this email to you because I absolutely love my furniture. It came much earlier than I expected in 4 weeks instead of the 6 to 8 weeks which I was quoted. I also thought it was being shipped separately. I thought the tables were being shipped and then I would be receiving my couch and chair in another shipment. Much to my surprise, it was all in one shipment. The delivery and set up was amazing. I have recommended Home Gallery Stores to two friends and also I was having problems with my cable for my TV. I called for assistance and was speaking to a female technican and while by tv cable was resetting, I began telling her about my furniture. I recommended Home Gallery Stores to her as well. In the future, I will definitely be a repeat customer.
Thanks for the great service and have a wonderful day!!!