Furniture Protection made simple.
*Please refer to your protection plan document for specific coverage details.
* Protection Plan DOES NOT COVER: Outdoor Furniture, Clocks, Accessories, Rugs, Lamps, or Bedding, among other items.
Low Price Guaranteed
If you find merchandise for a lower price within 30 days of your purchase, Home Gallery Inc., will refund the difference between the two orders to you, as long as the order/item: is the exact same item(s) and model number(s); includes the same delivery method and level of service; is from an online-only retailer; is from a Better Business Bureau accreditted retailer; is brand new, factory-direct; is not a Clearance or Closeout item. Orders submitted for our "Low Price Guarantee" must be verified via a written quote from the competing online retailer.
Cancellation & Return Policy
Requests for Cancellation are not complete until confirmed in writing (via e-mail) by your Salesperson. Orders cancelled within 24 hours of purchase are not subject to a restocking fee unless the manufacturer has shipped the order. Orders cancelled after 24 hours of purchase and before contact from the Shipper are subject to a 25% restocking fee. Orders cancelled or returned after the shipper contacts the purchaser, at delivery, or within 7 days of delivery are subject to a 50% restocking fee. Shipping fees paid by the purchaser, if any, will not be refunded once the shipper contacts the purchaser, at delivery, or within 7 days of delivery. All sales are final for Bedding; Custom Upholstery; Made-to-Order Casegoods, Outdoor Furniture, and Upholstery; Mattresses; Clearance and Closeout items. Final Sale items will not be accepted for return.
White Glove Delivery
This service includes up to 30 minutes of in-home delivery, set-up, light assumbly, and debris removal. Assembly time and use of tools vary by carrier. Please email your salesperson for details pertaining to your order for assumbly time and use of tools. Our delivery partners will not connect, install, attach, or affix goods delivered to existing fixtures, walls, or furniture in your home. The following commonly requested services are not included in delivery set-up: hanging mirrors on walls, installing anything that attaches to a permanent fixture, assembly of cribs, attaching headboards to existing bed frames, or installation of wood/glass shelves.
GOOD AFTERNOON LEE,
I'M TAKING THIS TIME TWO FOLD, TO PASS ALONG MY EXPERIENCE WITH YOUR COMPANY.
I'M AN OWNER IN THE APARTMENT RENTAL & MANAGEMENT BUSINESS AND KNOW TOO WELL THAT HUMAN NATURE TENDS TO ALWAYS FIND TIME TO COMPLAIN BUT TOO SELDOM FINDS TIME TO SAY "NICE JOB &/OR THANKS".
BONNIE IS TRULY A "KEEPER". I FIND IT A BIT SCAREY TO ORDER ONLINE LINE BUT WEIGHING OUT THE OPTIONS FOR AVAILABILITY OF PRODUCT LINES AND PRICE VERSES LOCAL, I OPTED TO TAKE A CHANCE WITH YOU, NONE THE LESS.
I CAN ONLY SAY THAT FROM THE VERY 1ST CONTACT, BONNIE RESPONDED WITHIN PROBABLY AN HOUR OF MY FIRST EMAIL. SHE IS POLITE, PATIENT, EFFICIENT AND KNOWLEDGEABLE. SHE REPRESENTED YOUR COMPANY IN A VERY PROFESSIONAL MANNER. I HOPE SHE'S A TEAM PLAYER IN THE OFFICE, I COULD USE A FEW LIKE HER.
SECONDLY, I'D LIKE TO SAY "THANK YOU" TO YOU PERSONALLY, FOR THE DISCOUNT. IT IS TRULY APPRECIATED. THIS IS A LARGE PURCHASE FOR US. AS SOMEWHERE ALONG THE LINE, I TOLD BONNIE, THAT I'VE BEEN WAITING FOR NEW FURNITURE FOR 50+ YEARS AND AM ACTUALLY EXCITED ABOUT THIS PURCHASE. NOW IF WE CAN JUST GET IT DELIVERED IN A SHORT TIME FRAME & IN GOOD CONDITION, I WON'T BE ABLE TO ASK FOR A BETTER ALL AROUND EXPERIENCE.
ENJOY YOUR DAY AND THANK YOU AGAIN, LEE.