Basset Mirror Company offers a twelve-month limited warranty to its authorized dealers (original invoice customers) for workmanship and materials on the products it manufactures. If a Basset Mirror Company product is defective and properly reported within twelve (12) months of the date of invoice, Basset Mirror Company will repair or replace the product at no charge to Basset Mirror Company's original invoice customer. Any claim for any defect not properly filed and received by Basset Mirror Company within twelve (12) months of the date of invoice will not be covered by this or any other warranty. Basset Mirror Company has the right in its sole discretion to use either new or reconditioned replacement parts and to replace any defective product with a reconditioned or new product of the same design. Any repaired or replaced product will have a warranty for ninety (90) days following delivery subject to the same terms set out herein. This warranty does not cover defects resulting from accidents, damage in transit, alterations, unauthorized repair, failure to follow instructions, misuse, fire, flood, or acts of God. Any damage caused in transit or any concealed freight damage or similar problems must be handled through freight claim.
LIMITATIONS: IMPLIED WARRANTIES, INCLUDING THOSE OF FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES OF MERCHANTABILITY ARE STRICTLY LIMITED TO ONE (1) YEAR FROM THE DATE OF INVOICE. BASSET MIRROR COMPANY SPECIFICALLY DISCLAIMS AND WILL NOT PAY FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES AND SUCH ARE NOT COVERED BY THIS WARRANTY, SPECIFICALLY INCLUDING ANY LOSS OF TIME, INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF ANY PROFIT OR ANY PROPERTY DAMAGE OR INJURY CAUSED BY THE PRODUCT. THIS WARRANTY IS THE EXCLUSIVE WARRANTY FOR BASSET MIRROR COMPANY PRODUCTS AND THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES. THIS WARRANTY IS MADE AND EXTENDED TO THE ORIGINAL INVOICE CUSTOMER OF BASSET MIRROR COMPANY ONLY.
How much do you charge for delivery?
HomeGalleryStores.com is strictly an online furniture retailer. We have built relationships with furniture manufacturers from all over the world, to be able to offer a wide variety of furniture, for our customers from the convenience of their home at the very best prices.
How would my furniture be delivered?
The majority of items offered on our website will be delivered and set up in your home with a professional furniture delivery company. You will be contacted in advance to schedule a delivery appointment. At the time of delivery, your furniture will be brought to the room of your choice, assembled, and we will remove the packaging materials when we are done. If you see "FREE DELIVERY AND SETUP" on the product page to the left of the "Add to Cart" button, you can rest assure this service will be included with your order at no additional cost! You will be thankful when we are hauling in that new 500-pound china cabinet, not you! We obviously pay a lot more for this service then our competitors do, whom only drop the furniture at your curb. We simply believe it is worth the extra expense to make sure that our customers are happy and that furniture arrives right the first time. Home Gallery Stores will work tirelessly to make sure that you have a positive experience working with us.
Smaller items (and office furniture from Bush and Bestar as well as all TOV orders), that list "FREE HOME DELIVERY" will ship via FedEx, UPS, or LTL service. If assembly is required it will be the customer's responsibility to assemble the furniture. Only a small percentage of our orders ship this way, however, we do offer items that it's simply not economical to do a white glove delivery.
Where do you deliver?
We deliver anywhere in the continental 48 states. Delivery is currently not available to Alaska or Hawaii. However, we have many international customers who heard about us, or found our great deals online. Home Gallery Stores will work with your selected freight forwarder, and will deliver your order to them at no charge!
How long does it take to receive my furniture?
In-Stock items usually ship within 2 to 7 days. Delivery time to your home is generally 2 to 4 weeks from when your order is placed (based on where you are located). We have over two dozen distribution centers, and if you are fortunate to live near one of them it is very possible that you will receive your order in less then 2 weeks! Since Inventory changes frequently we will provide an estimated ship date when you place your order. We will send you updates via e-mail as soon as they are available and keep you updated as the order moves along.
For more information on delivery, please call our friendly staff at (804) 249-4444 or email [email protected] and we will be happy to answer any questions or assist you in placing your order.