Company C product is warrantied against manufacturer defects for one full year from date of purchase. However, they cannot refund and/or warranty product for issues that result from normal wear and tear, accidents, damage caused from improper use/care, or after it has been cleaned. Normal wear and tear is defined as minor damage that naturally and inevitably occurs as a result of normal use or aging. Other examples of damage not warrantied are staining or damage caused by pets; improper exposure to water or moisture; stains; deterioration caused by improper cleaning of product; vacuuming rugs with a beater bar; shedding and tails coming up on rugs; dye lot differences; blemishes on the backing and pilling or fading of fabrics. These issues are not considered defects.