1 Year Warranty: E.C.I. warrants to its dealers that all E.C.I. merchandise, other than electronics, will be free from manufacturer’s defects for a period of 1 year from date of purchase as indicated on the original E.C.I. invoice.
90 Day Warranty: E.C.I. warrants to its dealers that electronics on all E.C.I. merchandise will be free from manufacturer’s defects for a period of 90 days from date of purchase as indicated on the original E.C.I. invoice.
Who is covered by this warranty
This warranty extends only to E.C.I. authorized dealers. This warranty does not apply to any subsequent purchaser.
What E.C.I. will do
- E.C.I. will, at its option, either repair or replace any defective furniture or parts covered under this warranty. Replacement furniture shall be provided to original authorized dealer in the authorized dealer’s area. Costs for packaging, shipping and installation are not covered by this warranty.
- In certain instances, E.C.I. will issue allowances for defective product. An E.C.I. field representative may only recommend allowances for defective products. Only E.C.I authorized office employees can make the final allowance authorization.
What an authorized E.C.I. dealer will do
- Open and deluxe product prior to delivery. A reasonable amount of deluxing and repairing (if necessary) is a dealer’s responsibility and it is part of the dealer’s function to service the product in their customer’s home. E.C.I. will not accept automatic charge becks for deluxing or service calls.
- Provide photos of defects and original invoice number for all service requests. Service request without photos and original invoice numbers will be denied.
- Obtain “Return Authorization” from an authorized E.C.I. representative prior to returning any merchandise. No returns will be accepted and no credit will be issued for returns that are incomplete or not in original factory packaging.
- E.C.I. authorized dealers will take responsibility for products lost or damaged after delivery. Claims for shortage must be reported on the E.C.I. Bill of Lading.
- E.C.I. authorized dealers agree to be billed for total freight costs for merchandise refused upon deliver.
What this warranty does not cover
THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OF IMPLIED, INCLUDING, TO THE EXTENT ALLOWED BY STATE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ANY OTHER OBLIGATION, INLCLUDING,WITHOUT LIMITATION, ANY OBLIGATIONS WITH RESPECT TO INCIDENTAL, CONSEQUENTIAL AND SPECIAL DAMAGES. SPECIFICALLY, THIS WARRANTY EXCLUDES THE FOLLOWING:
- Defects incurred from spills, abuse, misuse, negligence, or accidents. Damage from any type of chemicals or dyes (including but not limited to food, dyes, bleach, and ammonia).
- Failure of finish resulting from liquid damage, exposure to sunlight, household humidity, incorrect application or chemical treatment, or protective coating.
- Damage caused by fire, smoke, theft, explosion, flood or natural disaster, fabric fading or change caused by sunlight, wind, or weather.
- Fabric fading, wrinkling, stretching, dye lot variations, color fastness, tears, rips, punctures, burns, flattening and crushing of naps, pilling, button popping, shrinking, heavy soiling, or abuse.
- Normal wear and tear.
- Absorption of body oils, perspiration or bodily fluids, blood, stains or damage from any type of animal.
- The use of this product for rental, commercial business, institutions, or if this product was purchased from any source other than E.C.I.
- Any product upon inspection found in an unsanitary condition.
- Expansion or contraction due to extreme variations in humidity.
- The service call, packing, handling and transportation of a defective product to and from an authorized service center, if the product has moved outside the normal delivery area of an authorized E.C.I. dealer.
- Transit damages occurring while in the possession of the dealer or dealer’s customer
How state law applies
These warranties give you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and some states do not allow the exclusion of incidental, consequential or special damages, so stated limitations may not apply to you.