Pelican Reef warrants that its merchandise is free from manufacturing defects in workmanship and materials and will either give credit or replace defective parts for a period of up to one year from the date of purchase in accordance with the conditions set forth below.
If a manufacturing defect is found, Pelican Reef should be notified promptly of the defect and supplied a copy of the invoice and delivery ticket. Inspection by a Pelican Reef employee or representative may be necessary to verify that a manufacturing defect exists, or you may be required to submit samples to Pelican Reef along with a digital image of the defects.
Limited term warranty: 1 year from date of purchase.
This warranty is made solely to the retailer and is not transferable under any circumstances. It is the retailer’s responsibility to contact Pelican Reef should a claim occur. We will not handle claims from consumers directly; all requests must go through the retailer who sold the merchandise to the consumer. We advise all retailers to retain invoices for a minimum of one year for warranty purposes.
This warranty supersedes and replaces all implied warranties of merchantability and use for a particular purpose. No representative, employee, or agent of Pelican Reef or any other person is authorized to assume for Pelican Reef any additional liability or responsibility in connection with Pelican Reef’s merchandise except as described above. Implied warranties or merchantability and fitness of the merchandise are limited to a period of one year from the date of purchase. In no event shall Pelican Reef be liable for indirect, consequential or incidental damages of any kind.
Frame construction – 1 year warranty
- Pelican Reef offers a limited 1 year warranty to the original buyer against defects in material or workmanship.
- Defects in workmanship and materials are defined, for the purpose of this warranty, as causing the product to be unsound structurally or mechanically, or substantially altering the appearance of the piece.
- This warranty applies only under the conditions of normal usage and does not apply to damage or defects resulting from misuse, accidents or negligence.
Fabric – 1 year warranty
Fabric is warranted against wear under normal care and condition. This does not cover tears, shrinkage, piling, or fading. Use of chemical treatments or improper cleaning invalidates the warranty.
Cushions – 1 year warranty
Pelican Reef warrants seat cushions against defects and loss of foam resiliency, under normal use. All cushions will soften with normal use. Do not confuse normal softening and flattening that occurs in all foam products with actual loss of foam resiliency.
Outdoor Patio Warranty
Pelican Reef warrants that our patio line is free from manufacturers’ defects, workmanship and materials for a period of 3 year for the frame / fiber weaving and 1 year for the cushions from the date of purchase from Pelican Reef.
We will repair, or at our discretion, replace any part of the product or the entire product if it is defective in material or workmanship. Should a repair be necessary, photographs and proof of the defect is required for replacement and/or repair. Please contact a Pelican Reef representative for an inspection promptly after receiving the product if a problem is evident.
This warranty does not cover freeze damage within the frames. Any indication of abnormal or abusive use of the product will void this warranty. Pelican Reef does not recommend that furniture be placed in an upside down position, as water may seep through the drain holes.
This warranty is made solely to the retailer and is not transferable under any circumstances. Claims from consumers will not be warranted.
Warranty is void for any of the following conditions:
Pelican Reef warrants our outdoor collections to be free from manufacturers’ defects in workmanship and materials. The warranty period varies by collection.
267-Bellagio 3 Year Frame Warranty / One Year Twitchell Sling Warranty
286- South Port One Year warranty
303- Umbrellas Six Month Residential warranty
604- Barbados Three Year Viro Warranty
903- Atlantis Three Year Rehau Warranty
910- Palm Bay Three Year Twitchell Warranty
920- Hawks Cay 3 Year Frame Warranty / One Year Twitchell Sling Warranty
PJO-Island Breeze 3 Year Frame Warranty / One Year Twitchell Sling Warranty