(We had to cancel this customer's order and refund their money when their chairs failed pre-load inspectiion.)
Hi Katie :)
We love hearing from you but were sorry:( to get the bad news. Hopefully we have helped you and Lee get an adequate indication that this particular manufacturer might require a closer review about their quality control situation. At least that much good will have come from this.
Doc and I agree with you about the best route to take --- that being the issuance of a refund check. We are keeping you're contact information and will probably touch base with you in the future to get your input before we make another purchase from Home Gallery Stores.
We sincerely ask that you forward this e-mail to Lee and let him know we base our continued support with the company solely upon his delegating the handling of this problem with a 5 star employ like yourself. To have the difficulties we have experienced over the past 5+ months, and still remain loyal to the Home Gallery Stores, speaks volumes toward your professionalism, public relations abilities, and genuine care for not only your clients but for the company you represent.
If we can be of further assistance to you both, please do not hesitate to contact us.
Leo & Sherri Staley
- Leo & Sherri Staley, 5/14/2013,