Limited Residential Product Warranty
Whitecraft warrants to the original purchaser, under normal residential conditions and use and with the exceptions stated below, that the furniture purchased in this price list and product brochures and literature is free from defects in materials and workmanship. Wicker, straps and cushions are warranted based on workmanship not fading, discoloration or stretching.
1. What is covered?
Aluminum frames are covered against structural defects (broken frame or welds) for a period of five (5) years from date of original purchase.
WickerLoom™ and Weather-Mate™ are designed for Limited Exposure in protected areas. These products are warranted against product defect for a period of three (3) years from date of original purchase provided that the product is not exposed to direct sunlight or left in locations that are likely to get wet, which will void the warranty.
All-Weather by Whitecraft resin materials are designed for outdoor use and are warranted against product defect for a period of three (3) years from the date of original purchase as long as reasonable and necessary care is provided, as outlined in this warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Any claim under this warranty should be initiated within the warranty period may send the foregoing information to our Summerville, SC address or via e-mail to firstname.lastname@example.org. our product brochures, catalogs and price lists.
2. What is not covered?
Whitecraft offers no warranty on fabrics and upholstery materials other than those expressly guaranteed by the material manufacturer. Our warranty does not cover and is void if damage is caused by abusive use; acts of nature; improper care; mildew; normal wear and tear; fading or stretching of fabrics, wicker material and vinyl straps; glass breakages and glides; if the furniture is used for commercial purposes; or if the customer fails to provide reasonable and necessary care as outlined in our product brochures, catalogs and price lists.
3. What will we do to correct the problem?
We will repair or, at our option, replace any part of the product or the entire product if it is defective in material or workmanship. The repair or replacement will be made at no cost to the original purchaser. If it is necessary to return the product to the factory you must pay the freight cost to and from the factory . If identical materials or products are no longer available at the factory at the time the defect is identified and accepted, Whitecraft reserves the right to substitute materials of equal quality or replace the defective product with another product of similar quality and design. If the product is replaced after one year, the warranty shall be calculated on a pro-rata basis as determined by months of service.
4. How do you get service?
Any claim under this warranty should be initiated within the warranty period. Contact the Whitecraft dealer where the furniture was originally purchased. The dealer will identify or verify the problem and notify Whitecraft. You will need to furnish them a copy of the dated proof of purchase, photographs of the damaged product
and an explanation of the defect. This will help our Quality Control Department to determine the problem. Alternatively, you may send the foregoing information to our Summerville, SC address or via e-mail to email@example.com. Whitecraft may require inspection by a factory authorized representative prior to any repair or replacement by the factory.
5. How does state law relate to this warrant?
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.