Welcome to homegallerystores.com. Home Gallery Stores (“HGS”) is a division of Renegade Furniture Group, Inc. and offers products and services to you when you visit our store at homegallerystores.com. When shopping at Home Gallery Stores, whether the order is placed over the phone or via the website, you agree to the following terms and conditions. Please read them carefully and contact us if you have any questions.
All products sold are brand new, undamaged, and have never been used. HGS retains ownership of any products ordered until full payment has been received for such products. HGS works closely with our vendors in an effort to make 100% certain that all product colors, dimensions, and photos are exact; however, there are at times minor discrepancies based on screen resolution, and other possible factors. Any questions or hesitations based on color or dimensions must be discussed before placing your order. HGS will not be responsible for minor discrepancies from what was advertised. All product information is provided to us by our vendors. All products on homegallerystores.com may be classified under California Proposition 65 regulations.
There are no taxes charged, except for orders within Alabama, Connecticut, Illinois, Indiana Kentucky, Louisiana, Maryland, Massachusetts, Mississippi, New Jersey, Nevada, North Carolina, Oklahoma, Pennsylvania, New York, Washington State, & Wisconsin residents. We do not collect sales tax for states outside of AL, CT IL, IN, KY, LA, MA, MD, MS, NC, NJ, NV,OK, PA, NY, WA, WI; however, you may be responsible for reporting your purchase and paying sales tax directly to your state.
HGS ships all orders via one of the following two delivery methods: White Glove Delivery: The majority of furniture offered for sale on HGS falls into this category. Our trained furniture delivery specialists will schedule your delivery with you in advance. At the scheduled delivery appointment, the team will deliver your furniture inside your home, unpack it, assemble it in your room of choice, and remove all excess packaging materials. This superior level of service has been offered to all HGS customers throughout the 48 contiguous United States since we began pioneering the concept of selling furniture online, way back in 1999. HGS has an extensive vetting and training process to assure only the highest level of service is offered by our delivery agents.
Shipping is always free to the 48 contiguous United States. We do not make deliveries outside of this territory to Alaska, Hawaii or Puerto Rico at this time. Delivery charges may apply if the customer is not available to receive their order at the agreed upon date and time that was previously scheduled with them by the delivery company. Certain areas that are inaccessible with our standard home delivery trucks (we do not use semi trucks for residential deliveries), or locations which require alternative delivery methods (for example; if we need to deliver to an island which may only be accessed by boat) will require extra fees. However, in those instances, said fees will be reviewed with you prior to delivery. If we cannot contact you to set up delivery for a period of 30 calendar days, and we have no record of you contacting us or the delivery agent, HGS reserves the right to treat the order as a return and refund you according as per our return policy. Deliveries that require our team to work in excessively tight conditions or to carry furniture beyond two flights of stairs may incur additional delivery charges.
We do not make international deliveries at this time. However, we can deliver your order to a freight forwarder of your choosing. It is the customer’s responsibility to hire a freight forwarder and pay all overseas shipping fees directly to the freight forwarding company.
Delivery times can vary based on what you order and where it is being delivered to. If you have questions about the availability of any product or need an estimate for delivery, please call our Sales department at 800.974.5255. Once an order is processed, we will call and give you an approximate delivery time frame. In stock items are usually delivered within 1-4 weeks from when the order was placed. We will continue to update you on the order as it progresses. Delivery time frames are an estimate - actual delivery may occur earlier or later than scheduled due to the nature of long-distance, nationwide furniture delivery and unforeseen events. HGS is unable to offer compensation for deliveries that do not occur exactly as scheduled.
Please follow these procedures to ensure a smooth delivery:
To cancel an order, a customer must email HGS. Please send us a cancellation request via email. Requests for cancellation are not complete until they are confirmed by HGS. Orders may be canceled for any reason within 1 business day without incurring any restocking fees or delivery costs. Any cancellation of an order after this initial period will need to follow the Cancellation Policy procedure described below. HGS makes every effort to deliver orders to our customers as quickly as possible unless a customer requests an order to be held for a period of time. Once an order is assigned a trip or is already in transit, it cannot be canceled without the customer paying round trip shipping fees and a 15% cancellation fee. There are high costs moving furniture across the country, and by having this policy we are able to keep our costs low and pass significant savings to our customers. HGS’s Free Shipping offer is based on the customer keeping the order. Customers canceling their order are required to pay the original and return shipping costs even if the order qualified for Free Shipping. All shipping charges are non-refundable. All associated cancellation fees will be deducted from your refund.
HGS makes every feasible effort to make sure that your order arrives to you in perfect condition the first time. However, despite taking extreme precautions protecting the furniture, and only working with premium and vetted delivery agents, damages may occur on rare occasions. Customer agrees to allow HGS, the manufacturer, and/or our shipping agent the opportunity to remedy the damage or defected issue. Said resolution will be at no cost to the customer. Customer agrees to accept the remedy selected by HGS, the manufacturer or the shipping agent. Our goal always is to make our customers happy. However, if a customer prefers to cancel the order rather than allowing us to remedy the issue(s), the order will be considered a cancellation, and as such, subject to our cancellation policy. In the unique event that a damage occurs, below outlines the required protocols based on our three delivery variations.
We inspect each of the items prior to delivering to customers, to make certain that the furniture is in perfect condition. Additionally, our excellent packaging and shipping experience reduces the chances of damage occurring. At the time of delivery, review your entire order. Inspect the top, bottom, left, right, front, back, interior, exterior, and all moving parts, including, but not limited to drawers, doors, and reclining mechanisms. You are required, as well, to inspect the assembly provided by our delivery partner. Our delivery partner will assemble the furniture, and any improper assembly must be addressed at the time of the delivery. As the customer accepting delivery, it is your responsibility to ensure that your order is assembled properly and you agree that you are responsible for issues that arise from improper assembly. HGS does not warrant or guarantee assembly and is not responsible for damage to goods, personal property, or persons due to improper assembly. All damage or improper assembly must be reported at the time of delivery and notated on the Bill of Lading, or Home Gallery Stores will not be responsible for remedy, restoration, or replacement. If a product is found to have damage, and damage is noted on the delivery receipt; we will send the necessary parts and correct the problem at our expense. Remedies may include, but not limited to repair by a professional furniture repair technician, part replacements, both repair and part replacements, or a full unit replacement, all at no cost to the customer.
Retain all packaging and report the damage to HGS immediately. We will require photos of both the packaging and the damaged item. Concealed damage must be reported to us and the shipper within 24 hours of arrival.
Deliveries via this service will not be completed unless someone is present who can sign and accept the delivery. If there is visible damage to any of your items, refuse only what is damaged, and you must notate the BOL receipt that the driver asks you to sign. Concealed damage must be reported to us and the shipper within 24 hours of arrival.
All shipments are insured against damage. When your order arrives, please take the time to ensure the paperwork is accurate and that the correct items and/or number of cartons have been delivered. Please also inspect the packaging and the package contents for any shipping damage. Any damage caused from shipping must be noted on the delivery receipt or the insurance cannot be claimed. If there is a partial damage or shortage to an order, accept the good items and list damages and or shortages on the delivery receipt. If the order shows or develops a manufacturer defect after delivery and within the manufacturer’s warranty period, please contact HGS for assistance. If we request information, such as pictures, serial numbers, or repair quotes, and do not receive a response from you for 30 consecutive calendar days, it is assumed that you are keeping the order in its current condition and no further remedies will be offered.
Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return it within 5 days of delivery. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. Bedding, mattresses, foundations and linens are also non-refundable and cannot be exchanged. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable unless written exemption was provided by HGS.
To return items for a refund, please contact us via email for an RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the United States; therefore, it is very important to contact us so we can provide the correct return warehouse address.
Finishes and colors online may not accurately represent the true color or pattern. Customer accepts liability for their purchase. If customer received delivery of an item(s) with a finish, color or texture that varies from what you saw on the HGS website, or any website other than HGS, at a physical furniture store, or recommendations you received from a HGS sales representative. Dimensions displayed by HGS or the manufacturer are occasionally rounded to the nearest whole number. Customer accepts liability if the dimensions of furniture received are within the nearest 0.5” (half an Inch) to the dimensions displayed on homegallerystores.com. The customer is responsible for reviewing the order confirmation details sent to them, and notify HGS within 24-hours if you did not receive the order confirmation email, and contacting us regarding any errors or inaccuracies so that HGS may revise the order details to reflect the correct information. Before ordering, always measure the space you plan on placing your new furniture in to make sure that it will fit. If purchased item(s) cannot fit into the home or room, and need to be returned, the order will be subject to HGS’s cancellation policy.
We try to be as accurate as possible. However, we do not warrant that product descriptions or another site content are accurate, complete, reliable, current, or error-free. Prices and promotions are subject to change. Rarely an item listed as available on our site may not be available, or an item may be mispriced, despite our best efforts. For any of these reasons, we may cancel your order, or we may contact you for instructions on the order.
Home Gallery Stores reserves the right to make changes to our site, policies, Service Terms, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.