About the HomeGalleryStores.com
Home Gallery Stores roots date back to 1913 to a furniture store in Goldsboro, NC. From a single store to becoming one of the largest furniture retailers in America, serving our customers has been our sole priority for over 105 years.
As a family owned and operated business, our goal has always been to give our customers great furniture at a great value.
A lot has changed since we started in 1913. Emerging in a digital-first world, we offer the convenience of shopping in your own home, a much wider selection than you could ever see in a single showroom, free shipping and in-home setup, and our proprietary state-of-the-art delivery and logistics systems.
We have curated exclusive collections and designer accessories for every budget. Our knowledgeable and professional team can quickly answer product questions and guide you through the entire order and delivery process.
We take great pride in our delivery logistics. Our highly vetted delivery partners specialize in delicate furniture delivery and hand-inspect each item before it is taken to its final destination. In the unlikely event that your order suffers transit damage or arrives with manufacturer defect, we have resources in place to provide a new delivery, fully restored or replaced, as quickly as possible, making this an effortless experience for you.
From our family to yours, we hope you will choose HomeGalleryStores.com for your next furniture purchase.
Our Order and Delivery Process:
We special order all goods, directly from the manufacturer, and facilitate the shipping and delivery logistics with our in-house network of partners.
For White Glove deliveries, we require our delivery partner to inspect each order before loading for delivery to you. This inspection process allows us to find and resolve issues before the goods arrive to you. Our delivery partners will retain the packaging or blanket-wrap your order at their discretion.
At delivery, we ask our customers to provide the final inspections for the goods they are accepting to ensure they are correct and free from damage or manufacturer defect. Please note, the drivers are not responsible to note incorrect models, damage, or defect. The inspection process is the sole responsibility of the customer or the customer's agent accepting delivery.
For Standard shipped orders, please report any damages or defects to HomeGalleryStores.com and the shipper within 24 hours. Please retain all packaging. We are constantly researching ways to speed up the special order and delivery process without compromising the furniture, our delivery service, or the customer experience.
HomeGalleryStores.com is strictly an online furniture retailer. We have built relationships with furniture manufacturers from all over the world, to be able to offer a wide variety of furniture, for our customers from the convenience of their home at the very best prices.
Special Orders:
Due to the Special Order nature of our business, orders that are canceled or returned are subject to restocking fees. Some of our Special Orders are Made-to-Order or Custom Order and cannot be canceled or returned.
Special Order = a specific, individual order placed on your behalf, from the manufacturer directly. Subject to restocking fees.
Made-to-Order/Custom Order =a specific, individual order placed on your behalf, for which the manufacturer produces goods for the customer, or to the customer's specification. No cancellations or returns.