Shipping and Delivery Information

Home Gallery Stores assigns one of three distinct delivery methods—Ground Shipping, Home Delivery, or White-Glove Service—based on the type and requirements of your purchased items. Below are the details of these delivery methods, instructions on how to find the delivery method your product qualifies for, and important information to know before your delivery arrives.

Shipping and Delivery Details

White Glove

Free Delivery & In-Home Setup*

In-room assembly
Packaging removal
Specialized delivery carrier
Scheduled delivery time & day
Overall hassle-free experience

Home Delivery

Free Delivery*

Delivery to the entrance of home or building
Specialized delivery by a freight carrier
7-14 business days transit time
Tracking number and details for easy monitoring

Please note that assembly may be required.

Ground Shipping

Free Delivery*

Delivery to the entrance of home or building
Carriers such as UPS and FedEx
2-5 business days transit time
Tracking number and details for easy monitoring

Please note that assembly may be required.

*On our site, we use various terms for shipping. Here's what they mean:

Free Delivery & In-Home Setup or White Glove: Both offer the same shipping and delivery services
Free Delivery: This can mean either Ground Shipping through FedEx or UPS, or Home Delivery via LTL service

For more in-depth information about these services please visit our FAQ page, or review our terms and conditions.

Shipping is always free to the 48 contiguous United States*

*Delivery Exceptions

Shipping is always free to the 48 contiguous United States. Shipping to Alaska or Hawaii is available for an additional fee. Delivery charges may apply if the customer is not available to receive their order at the agreed-upon date and time that was previously scheduled with them by the delivery company.

Certain areas that are inaccessible with our standard home delivery trucks (we do not use semi trucks for residential deliveries), or locations that require alternative delivery methods (for example; if we need to deliver to an island that may only be accessed by boat) will require extra fees. Deliveries that require our team to work in excessively tight conditions or to carry furniture beyond two flights of stairs may incur additional delivery charges. However, in those instances, said fees will be reviewed with you before delivery.

We do not make international deliveries at this time. However, we can deliver your order to a freight forwarder of your choosing. It is the customer’s responsibility to hire a freight forwarder and pay all overseas shipping fees directly to the freight forwarding company.

How to Find Your Delivery Method

Every product page on our website is designed to provide you with the information you need to be prepared for your delivery experience and know what to expect. Getting started is simple.

Navigate to the product page of the item you are interested in. You will find a green circle with a checkmark inside with the delivery method this product qualifies for. See an example below:

Navigate to the product page of the item you are interested in. You will find either a green label or a gold label, indicating the delivery method and what this product qualifies for. See an example below:

Steps for a Successful Delivery

Before

Measure Your Space

To avoid delivery day disappointments, ensure the furniture properly fits the area where you intend to place your new item. Additionally, it is crucial to measure any doorways and turns through which the furniture will pass through, including stairways, elevators, or angles that may hinder the delivery team’s ability to maneuver the furniture into your home.

Prepare Your Space

In preparation for White Glove deliveries, please remove pictures, accessories, or other items from the walls to prevent damage. Furthermore, ensure that the area where you want your furniture placed is free and clear of any items that may obstruct the passageway and that there will be sufficient room for assembly.

Be Ready for Arrival

We suggest allowing at least an hour before or after your scheduled delivery time for unforeseen circumstances that may alter delivery time. Designate an individual to serve as a “backup” receiver to accept and inspect the delivery on your behalf in the event you cannot be present.

During

Furniture is inspected before to delivery to ensure it’s damage-free. In the unlikely event transit damages occur, we encourage customers to proceed with the following:

Thoroughly inspect the furniture for any damages while the delivery team is present.
If any issues arise during delivery, contact our customer service team while the delivery team is present.
After consulting with customer service, ensure all damages are notated on the delivery paperwork.

After

If any issues arise after delivery, contact our customer service team for assistance.

Looking for Tracking Information?

Track Order

Have Questions?

If you have any additional questions about our shipping and delivery services, please don’t hesitate to contact us and we will gladly assist you. We want your experience with Home Gallery Stores to be seamless and help you prepare for your order’s arrival.