Delivery Information
Home Gallery Stores offers customers the convenience of three distinct delivery methods, all of which are specified on the product page.
White Glove
White Glove delivery offers a hassle-free experience to customers by utilizing a specialized furniture carrier that provides professional assembly and package removal services. Additionally, the delivery company ensures a seamless process by scheduling a predetermined time and date for the delivery.
Ground Shipping
Ground orders are delivered to the entrance of your home or building by carriers such as UPS and FedEx. The transit time typically ranges from 2-5 business days, and progress can be easily monitored with the provided tracking details. Please note that assembly may be required.
Home Delivery
Home Delivery orders are delivered to the entrance of your home or building by a freight carrier. The transit time typically ranges from 7-14 business days, and progress can be easily monitored with the provided tracking details. Please note that assembly may be required.
Steps for a Successful Delivery
Before
Measure your space
To avoid delivery day disappointments, ensure the furniture properly fits the area where you intend to place your new item. Additionally, it is crucial to measure any doorways and turns through which the furniture will pass through, including stairways, elevators, or angles that may hinder the delivery team’s ability to maneuver the furniture into your home.
Prepare your space
In preparation for White Glove deliveries, please remove pictures, accessories, or other items from the walls to prevent damage. Furthermore, ensure that the area where you want your furniture placed is free and clear of any items that may obstruct the passageway.
During
Furniture is inspected prior to delivery to ensure its damage free. In the unlikely event transit damages occur, proceed with the
following:
- Thoroughly inspect the furniture for any damages while the delivery team is present.
- If any issues arise during delivery, contact our customer service team while the delivery team is present.
- After consulting with customer service, ensure all damages are notated on the delivery paperwork.
After
If any issues arise after delivery, contact our customer service team for assistance.