About the HomeGalleryStores.com Order and Delivery Process:
For White Glove deliveries, we require our delivery partner to inspect each order before loading for delivery to you. This inspection process allows us to find and resolve issues before the goods arrive to you. Our delivery partners will retain the packaging or blanket-wrap your order at their discretion.
At delivery, we ask our customer to provide the final inspections for the goods they are accepting to ensure they are correct and free from damage or manufacturer defect. Please note, the drivers are not responsible to note incorrect models, damage, or defect. The inspection process is the sole responsibility of the customer or the customer's agent accepting delivery.
For Standard shipped orders, please report any damages or defects to HomeGalleryStores.com and the shipper within 24 hours. Please retain all packaging. We are constantly researching ways to speed up the special order and delivery process without compromising the furniture, our delivery service, or the customer experience.
HomeGalleryStores.com is strictly an on-line furniture retailer. We have built relationships with furniture manufacturers from all over the world, to be able to offer a wide variety of furniture, for our customers from the convenience of their home at the very best prices.
About Special Orders vs. Made-to-Order/Custom Orders:
All goods ordered from HomeGalleryStores.com are manufacturer-direct, Special Orders. Due to the Special Order nature of our business, orders that are cancelled or returned are subject to restocking fees.
Some of our Special Orders are Made-to-Order or Custom Order and cannot be cancelled or returned.
Special Order = a specific, individual order placed on your behalf, from the manufacturer directly. Subject to restocking fees.
Made-to-Order/Custom Order =a specific, individual order place on your behalf, for which the manufacturer produces goods for the customer, or to the customer's specification. No cancellations or returns.