J&M FURNITURE takes every step possible to ensure orders arrive in the best condition possible. All shipments should be inspected upon delivery, and any claim should be made within 48 hours of receipt of merchandise. Items that are not damaged are subject to a 25% restocking fee and Return Authorization (RA) must be obtained from J&M FURNITURE no later than 48 hours after receipt of merchandise. Shipping charges are non-refundable. Buyer is responsible for repackaging and return transportation. Returned items must be shipped back to J&M FURNITURE in its original packaging, with no signs of use, wear or damage. Upon receipt, J&M FURNITURE will inspect the package for any damage and reserves the right to partially or wholly accept or deny returned merchandise.
At time of delivery, buyers are responsible for the following delivery conditions: The driver will require the buyer or his/her authorized agent to sign a physical inspection report and/or delivery receipt. It is critical that the buyer or his authorized agent notes (in his/her own words) on delivery receipt any damage to the box before they inspect the product and accept shipment. If the box shows ANY SIGNS of carrier mishandling: hole(s), crushed corners, dents, worn tops, bottoms or edges, scraping, dirt etc., the buyer/agent must note the exact description of each carton on the physical inspection report and/or delivery receipt. Once buyer/agent notes the condition of the box(s), they should inspect the product. If upon further inspection the buyer/agent notices major or unacceptable levels of damage to the product, they can then sign the delivery receipt and/or physical inspection report "REFUSED DAMAGE", and give a detailed description of damage uncovered. Buyer must then call J&M FURNITURE customer service (732-650-0555) within 24 hours to make us aware of the situation. In the event that a suitable replacement is not available, a refund (including shipping) will be issued in the form of the original payment method or a company check.
It is the buyer’s full responsibility to thoroughly inspect an item before signing and accepting delivery. If damage is discovered after signing for delivery without any notation, J&M FURNITURE will not be responsible for any replacement or return.
Transportation for replacement orders are the sole responsibility of the buyer. J&M FURNITURE will not ship a replacement unit on our account, but will provide the item to the buyer at no cost to arrange their own transportation (excludes “pick up” orders or “concealed” damage orders).
If a defect is discovered and confirmed, J&M FURNITURE will replace the defective part at no cost to the buyer, with the exception of transportation fees. In the event that a suitable replacement is not available, a return will be authorized, and after return is completed, a refund will be issued in the form of the original payment method or a company check. Returns will only be accepted in original boxes, and J&M FURNITURE will not be responsible for any return transportation fees incurred. Items will not be eligible for return without original packaging.
Due to the limitations of desktop scanners and the relative inconsistencies of various display monitors, as well as printing papers, the colors you see on your screen or on a catalog may not be a totally accurate reproduction of the actual product. We strive to make our colors as accurate as possible, but images are intended as a guide only and should not be regarded as absolutely correct. The best way is always to have something on your floor displayed, for most accurate coloring.
How much do you charge for delivery?
HomeGalleryStores.com is strictly an online furniture retailer. We have built relationships with furniture manufacturers from all over the world, to be able to offer a wide variety of furniture, for our customers from the convenience of their home at the very best prices.
How would my furniture be delivered?
The majority of items offered on our website will be delivered and set up in your home with a professional furniture delivery company. You will be contacted in advance to schedule a delivery appointment. At the time of delivery, your furniture will be brought to the room of your choice, assembled, and we will remove the packaging materials when we are done. If you see "FREE DELIVERY AND SETUP" on the product page to the left of the "Add to Cart" button, you can rest assure this service will be included with your order at no additional cost! You will be thankful when we are hauling in that new 500-pound china cabinet, not you! We obviously pay a lot more for this service then our competitors do, whom only drop the furniture at your curb. We simply believe it is worth the extra expense to make sure that our customers are happy and that furniture arrives right the first time. Home Gallery Stores will work tirelessly to make sure that you have a positive experience working with us.
Smaller items (and office furniture from Bush and Bestar as well as all TOV orders), that list "FREE HOME DELIVERY" will ship via FedEx, UPS, or LTL service. If assembly is required it will be the customer's responsibility to assemble the furniture. Only a small percentage of our orders ship this way, however, we do offer items that it's simply not economical to do a white glove delivery.
Where do you deliver?
We deliver anywhere in the continental 48 states. Delivery is currently not available to Alaska or Hawaii. However, we have many international customers who heard about us, or found our great deals online. Home Gallery Stores will work with your selected freight forwarder, and will deliver your order to them at no charge!
How long does it take to receive my furniture?
In-Stock items usually ship within 2 to 7 days. Delivery time to your home is generally 2 to 4 weeks from when your order is placed (based on where you are located). We have over two dozen distribution centers, and if you are fortunate to live near one of them it is very possible that you will receive your order in less then 2 weeks! Since Inventory changes frequently we will provide an estimated ship date when you place your order. We will send you updates via e-mail as soon as they are available and keep you updated as the order moves along.
For more information on delivery, please call our friendly staff at (804) 249-4444 or email [email protected] and we will be happy to answer any questions or assist you in placing your order.