Steve Silver provides a limited one year warranty to the original purchaser of furniture from an authorized dealer that the furniture is free of manufacturing defects. Color and finishes may vary and are not covered by this warranty. This warranty applies under conditions of normal household use but does not apply to fading or defects that result from negligence, soiling, improper cleaning, misuse, abnormal use, accident, or commercial use. Steve Silver will for one year following the date of purchase send parts or replace your item if an item is determined to be defective. Service claims under this warranty should be made through the online retail store from which the furniture was purchased.
Place of purchase: This warranty protects Steve Silver Purchases from Authorized retailers only.
Household use: This warranty applies only when you have purchased furniture for your own normal indoor household use, and not for resale or commercial use.
Proper Care and Use: Proper Care and use are essential to preserving your rights under this warranty. This Warranty does not apply if your Steve Silver Company merchandise is damaged by use of Detergents, abrasives or other harsh cleaning agents.
Accidents, abuse and Normal Wear & Tear: This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents including but not limited to burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage.
Product modifications: Any product modification by retailer, consumer or other parties will voice this warranty.
Consequential or incidental damages: Steve Silver Company will not be liable for any loss, expense or damage other than to the furniture itself that may result from a defect in the furniture. (Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations/exclusions may not apply to you)
How much do you charge for delivery?
HomeGalleryStores.com is strictly an online furniture retailer. We have built relationships with furniture manufacturers from all over the world, to be able to offer a wide variety of furniture, for our customers from the convenience of their home at the very best prices.
How would my furniture be delivered?
The majority of items offered on our website will be delivered and set up in your home with a professional furniture delivery company. You will be contacted in advance to schedule a delivery appointment. At the time of delivery, your furniture will be brought to the room of your choice, assembled, and we will remove the packaging materials when we are done. If you see "FREE DELIVERY AND SETUP" on the product page to the left of the "Add to Cart" button, you can rest assure this service will be included with your order at no additional cost! You will be thankful when we are hauling in that new 500-pound china cabinet, not you! We obviously pay a lot more for this service then our competitors do, whom only drop the furniture at your curb. We simply believe it is worth the extra expense to make sure that our customers are happy and that furniture arrives right the first time. Home Gallery Stores will work tirelessly to make sure that you have a positive experience working with us.
Smaller items (and office furniture from Bush and Bestar as well as all TOV orders), that list "FREE HOME DELIVERY" will ship via FedEx, UPS, or LTL service. If assembly is required it will be the customer's responsibility to assemble the furniture. Only a small percentage of our orders ship this way, however, we do offer items that it's simply not economical to do a white glove delivery.
Where do you deliver?
We deliver anywhere in the continental 48 states. Delivery is currently not available to Alaska or Hawaii. However, we have many international customers who heard about us, or found our great deals online. Home Gallery Stores will work with your selected freight forwarder, and will deliver your order to them at no charge!
How long does it take to receive my furniture?
In-Stock items usually ship within 2 to 7 days. Delivery time to your home is generally 2 to 4 weeks from when your order is placed (based on where you are located). We have over two dozen distribution centers, and if you are fortunate to live near one of them it is very possible that you will receive your order in less then 2 weeks! Since Inventory changes frequently we will provide an estimated ship date when you place your order. We will send you updates via e-mail as soon as they are available and keep you updated as the order moves along.
For more information on delivery, please call our friendly staff at (804) 249-4444 or email [email protected] and we will be happy to answer any questions or assist you in placing your order.